FAQ

Here are some of the questions our customers ask the most.

Your requirement will be unique and deserves a bespoke quotation. Submit your enquiry or give one of our team a call to receive our recommendation based on your needs. We will always talk through the requirements with you first in order to provide the most suitable solution for you. A lot of the time we do a FREE site survey to suggest which may be best for your requirements.

We aim to deliver both bottle fed and mains fed coolers on a next day delivery basis. However, we may experience some delays during busy periods. We advise that you order your cooler as soon as possible.

We are flexible. We can work on a contract filling basis where we supply the customer a set number of bottles per week or month OR we can supply as and when required. That said, we aim to reduce our carbon footprint as much as possible, so the least deliveries the better for the planet. You can calculate how much water your business needs here ( link to water calculator)

No. We never hold you to set quotas or predetermined quantities. You take what you need, when you need it. All we ask is that we drop a minimum of 3 bottles per delivery in order to continue to reduce our carbon footprint and make our deliveries that much more energy efficient

Answer to direct customer to water calculator

We recommend you follow standard Health and Safety recommendations when changing the water bottle. Please find more detailed info on this process here (link to PDF)

We always aim to deliver our water within 48 hours. However, we can supply water quicker than this in exceptional circumstances. Please enquire for more details.

As per the EDWCA guidelines, we sanitise all bottle-fed water coolers every 3 months and mains-fed water coolers every 6 months. The service will be carried out by our EDWCA accredited service technicians and should take no longer than 20 minutes of your time.

Not at this moment. We are looking at getting accessories in very soon

We strive to reduce our carbon footprint wherever possible so bottles undergo a rigorous cleaning process and are reused if they pass our strict quality control. If not reusable, the bottles are granulated and recycled in the most environmentally-friendly way.

All empty bottles will be collected from you as and when we deliver to you. Bottles are subject to a £5 charge if lost.

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